Mail-Nr.

Betreff: Sonstiges

Hallo,

wir haben sämtliche Domains bei Ihnen gekündigt, und nun brauchen wir noch den Authorisierungscode um die knolle.org-Domain auf den neuen Provider zu übertragen.

Wann können wir mit der rechnen? Woher bekommen wir die?

Vielen Dank im Voraus
MfG, Knolle

Betreff: RE: Sonstiges

Sehr geehrter Herr Knolle,

vielen Dank für Ihre Anfrage vom 16.03.2004

Aufgrund der derzeitig hohen Nachfrage nach unseren Produkten und Dienstleitungen kann es leider zu einer verzögerten Beantwortung Ihrer E-mail kommen. Wir bitten Sie, dies zu entschuldigen.

Für die gekündigten Domains sind wir nicht mehr Ihr Ansprechpartner. Die Domains sind über die NSI registriert. Den Auth-Code bekommen Sie auch von der NSI. Bitte setzen Sie sich mit der NSI in Verbindung. Leider können wir Ihnen nicht weiterhelfen!

www.nsi.com

Ihre Meinung über unseren Kundenservice ist uns sehr wichtig! Um Ihre Wünsche und Erwartungen an uns noch besser erfüllen zu können, bitten wir Sie, sich Zeit für unsere Umfrage zu nehmen. Das Ausfüllen des Fragebogens

dauert nur ca. 3 Minuten. Um diese Umfrage zu beantworten, klicken Sie bitte auf den unten angegebenen

Link. Sollte dies nicht funktionieren, kopieren Sie einfach diesen Link und fügen ihn in das Adressfeld Ihres Browsers ein.

Link zum Bewertungssystem:

http://quality.strato-mailcenter.de/start.php?k=...

Mit freundlichen Grüßen aus Berlin
F. Topal

Betreff: Cancelling our Domains at NSI

Hello,

we ordered a long time ago our Domain knolle.org at our hoster Strato AG Germany. A few weeks ago we get letters from you, that now you are our partner.

We want to note that we did not order the Domains directly with you, so we want the authoric-code to transfer our domain to our new DNS-Server-partner Schlund Germany.

Yours Sincerly
Knolle

Dear Mr. Knolle,

Thank you for contacting Network Solutions®.

When you signed up with a Network Solutions® Partner, your sign-up included a domain name registration with Network Solutions®. This Partnership has ended. In order to provide you with the ability to manage the domain name(s) yourself, we're providing you access to our Account Manager Tool at www.networksolutions.com .

We received your request to transfer your domain name registration from Network Solutions to another Registrar or to obtain an authorization code.

For your protection, the domain name registration is on special status with Network Solutions and requires a fax identification to complete the transfer. If you wish to release the domain name registration for transfer, please go to http://www.willkommen-bei-network-solutions.com for a fax identification form and further instructions.

Network Solutions is committed to delivering high quality services to meet your online needs and we hope to continue to serve you.

If you have any questions, please contact Customer Service at WelcomeToNSI@networksolutions.com.

Sincerely,
Mylene001

Betreff: Network Solutions: Your Transfer or Authorization Code request

Dear Mr. Knolle,

Thank you for contacting Network Solutions.

We are also including the auth code, per your request, for the following domain name(s):

Domain Name: KNOLLE.ORG
Auth Code: xxx

Please know that we are truly sorry to lose your business.

Please do not respond to this E-mail. If you have any questions, contact Customer Service at customerservice@ networksolutions.com and provide Service Request

Sincerely,
Network Solutions Customer Service

Subject: AW: Network Solutions: Your Transfer or Authorization Code request

Hello,

our new Registrar told us, that you have sent us the wrong auth code. Will you please check this, and send us the right auth code for the domain knolle.org.

Sincerly,
Knolle

Betreff: Re: AW: Network Solutions: Your Transfer or Authorization Code request

Dear Mr. Knolle,

We apologize for the inconvenience.

In order for us to assist you please confirm if you do have access to the below email address.

Email: guardian@XLINK.NET

Your continued patience is appreciated.

Sincerely,
Monica008
Network Solutions Customer Support

Subject: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Dear Mrs. Monica008,

sorry, but we can´t confirm to have access to guardian@ XLINK.NET

If you want to we can send a email to this adress, but how is this related to our problem? How you can see below this mail, you have already sent us a auth code, but it seems to be a wrong one.

Please check this.

kind regards
Knolle

Betreff: Re: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Dear Mr. Knolle,

We are sorry if we are unable to process your request for an authorization code.

Your domain name registration remains registered with us at this time, but it is currently being administered by Strato under Strato's master account with us. You will need to call Strato (from inside Germany) at 0800-155 44 44 (toll free) or send an e-mail to cno-team@strato.de to resolve any issues you have.

Thank you for choosing Network Solutions.

Sincerely,
Maria005
Network Solutions® Customer Support

Subject: AW: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Hello,

I' ve called strato, and they said, that they didn't have our domains any longer. Please verify your response, and transmit us a qualify authorization code, to transfer the domain to our new partner.

If you have problems with this, please clear it up with strato, we won't play tennis now with our problem.

I've get some letters from you, you are our hoster of the domain knolle.org, so solve the problem.

Sincerly,
Knolle

Betreff: Re: AW: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Dear Ms. Barnette,

With regard to your request, the auth code can only be sent to the primary contact's email address on record. Do you have access to guardian@XLINK.NET? If not, you will need to update it first inside your account. Please follow the procedure below.

1. Go to http://www.networksolutions.com

2. Enter your User ID and password on the top-right part of the page.

To edit your User Information,

a. Click "Edit User Information".

b. Enter the new contact information you would like to place in your NIC handle / contact record.

c. Click "Save".

Your contact record should now be updated.

Thank you for choosing Network Solutions.

Sincerely,
Joshua003
Network Solutions Customer Support

Subject: AW: AW: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Hello,

now we have access to the email-adress saved in your database, and the contact record is updated. Will you please send us now the correct auth code to transfer the domains knolle.org to the new registrar partner.

Thanks a lot

Sincerly
Knolle

Betreff: Re: AW: AW: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Dear Ms. Barnette,

At the current time, your domain name is attached to a wholesale account handled by one of our partners, (Strato Medien AG). Any request for modifications, password reset and/or renewals will need to be completed through (Strato Medien AG).

Thank you for choosing Network Solutions.

Sincerely,
Ferdinand003
Network Solutions® Customer Support

Subject: AW: AW: AW: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Hello!

first, my name is Knolle

second, we just called Strato, and they said, that they don't have any access to change the informations, how you can read in the rest of this email. So, we ask you again to give us our right auth code to transfer the domain. If you can't do it, call Strato to do this. Possible you have access to things, we can't.

Sincerly
Knolle

Betreff: Re: AW: AW: AW: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Dear Mr. Knolle,

Thank you for contacting Network Solutions.

We have successfully sent the auth code of your domain name knolle.org to the primary contact's email address guardian@XLINK.NET. You should now be able to initiate the transfer of your domain. Your Service Request Number is xxx.

Thank you for choosing Network Solutions.

Sincerely,
Joshua003
Network Solutions Customer Support

Subject: AW: AW: AW: AW: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Hello,

it's nice, that you sent the auth code to the email address guardian@XLINK.NET, but it's not our email address. How you can see in the middle of this email, we have changed in your database the primary address to our primary address 'neue_emailadresse.de'. please will you verify it, and send us our auth code to the email address 'neue_emailadresse.de'.

Thanks a lot

Sincerly,
Knolle

Betreff: Re: AW: AW: AW: AW: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Dear Mr. Knolle,

For security reasons, we can only send the authorization code to the primary contact email address on record.

If the e-mail address in your account is no longer accessible, you will need to send us a fax authorization letter for e-mail update to receive the link for a password reset. For your convenience, our online password recovery will generate a form for you to print and send to us. Please use instructions below.

1. Visit http://www.networksolutions.com

2. Click "Forgot Login" on the top right part of the page.

3. Enter your User ID.

4. Select the third option - "E-mail is not correct. I would like to update my e-mail address via fax process." Click Continue."

5. Enter the correct e-mail address and a phone number where we could best contact you. Click "Continue."

6. You should now see the system-generated fax form for e-mail update. Please print this and send by facsimile to 571-434-xxxx.

Your request will be processed within 24 hours. We will contact you when the update is completed.

If you have any questions, please contact Customer Service at customerservice@networksolutions.com or at 1-888-642-9675 within the U.S. and Canada or 1-703-742-0914 outside the U.S.

Thank you for choosing Network Solutions.

Sincerely,
David018
Network Solutions Customer Support

Subject: AW: AW: AW: AW: AW: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Hello again,

I don't know on what database you are working, but I've changed the email address on April 20. on the website www.networksolutions.com in the account Manager, how your colleague descriped on April 20. So will you please FIRST read what happens in the bottom of this mail, then you will see, that we did all steps you said to me.

So, why is it not possible that you send us our auth code to transfer the domain to our registrar partner. I have access to your Account Manager, so I don't need a fax to get a new Login or password. If you want it, and you don't have a right internet connection to your own homepage, I can send you a snap shot, so you can see, that in your database is the right information of my email address, where you can send me now the damned auth code.

Sincerly,
Knolle

Betreff: Re: AW: AW: AW: AW: AW: AW: AW: Network Solutions: Your Transfer or Authorization Code request

Dear Mr. Knolle,

At the current time, your domain name is attached to a wholesale account handled by one of our partners, (Strato Medien AG). Any request for modifications, password reset and/or renewals will need to be completed through (Strato Medien AG).

Thank you for choosing Network Solutions.

Sincerely,
Ferdinand003
Network Solutions® Customer Support

Betreff: AW: STRATO Medien AG - Providerwechsel mit knolle.org

Sehr geehrte Damen und Herren,

da habe ich leider aber was anderes von NSI zu hören bekommen. Wie ich Ihnen in dieser Mail mit beifüge fühlen die sich nicht mehr zuständig, da zwischen Strato und NSI eine Einigung zu stande kam.

Bitte regeln Sie Ihre Streitigkeiten mit NSI direkt ab, und nicht auf dem Rücken Ihrer Kunden bzw. Ex-Kunden. Wobei ich mir natürlich nicht die Bemerkung verkneifen kann, dass genau diese Reaktion mit der Grund ist, warum wir unsere kompletten Pakete bei Ihnen gekündigt haben.

Wobei es schon merkwürdig ist, dass Sie es mit der Abschaltung so eilig hatten, wobei der Betrag noch bis Mitte bzw. Ende des Jahres bereits bezahlt war.

Also hiermit fordere ich Sie erneut auf, uns den Umzug unserer Domains knolle.org zu ermöglichen, und uns den AUTH-Code für die Domain knolle.org zu übermitteln.

Ansonsten sehen wir uns gezwungen rechtliche Mittel zu prüfen.

Mit freundlichen Grüßen
Knolle
P.S. Bitte beachten Sie den kompletten Mail-Verkehr mit NSI

Betreff: STRATO Medien AG - Providerwechsel mit knolle.org

Sehr geehrte Herr Knolle,

wir bedanken uns für Ihre Anfrage.

Da für die Registrierung von .com/.net/.org-Domains kein Vertragsverhältnis mehr zwischen der STRATO Medien AG und Network Solutions besteht, haben wir leider keine Möglichkeit, den AUTH-Code für Sie anzufordern.

Bitte wenden Sie sich diesbezüglich direkt an Network Solutions. Eine entsprechende E-Mail könnte folgendermaßen aussehen:

+++

Dear Hostmaster,

we are willing to move the domains. Please immediately send the AUTH-Code to the primary contact to meet the time schedule. This is the list of the domain(s):

xxx.org

Sincerely
Signatur

++++

Vielen Dank für Ihr Verständnis.

Für weitere Rückfragen stehen wir Ihnen jederzeit gern zur Verfügung.

Mit freundlichen Grüßen
STRATO Medien AG
_______________________
Constanze K.

Dear Mr. Knolle,

Thank you for contacting Network Solutions.

We have validated your fax identification form and have removed the special status from the domain name.  Please ask your new Registrar to reinitiate the transfer.

We are also including the auth code, per your request, for the following domain name(s):

Domain Name: KNOLLE.ORG 

Auth Code:  :-)

Please know that we are truly sorry to lose your business.

Please do not respond to this E-mail. If you have any questions, contact Customer Service at customerservice@ networksolutions.com and provide Service Request

Sincerely,
Network Solutions Customer Service

Sehr geehrter Herr Knolle,

Der Status "Keine Eskalation möglich" bedeutet, dass unser Antrag auf Übernahme der Domain vom derzeitigen Provider abgelehnt wurde. Bitte kontaktieren Sie diesen und klären die Umstände, welche zur Ablehnung führten. Nach Klärung sollten Sie uns erneut informieren, damit wir einen neuen Transferantrag starten können.

Mit freundlichen Grüßen
Marcel .J.

Subject: Auth-Code

Dear NSI-Support,

for a Domain-Transfer will´ll need the Auth-Code for the Domain

- knolle.org

You´re currently the Registrar for these domains as it is declared in the databases of a whois-query.

Our previous hoster Strato Media AG is no longer the appropiate contact for these requests, your company is now relevant!

sincerely,
Knolle

Dear Mr. Knolle,

Concerning your Authorization Code request. Please know that we are truly sorry to lose your business. If you decide to establish a new or expanded Internet presence in the future, please don't hesitate to visit us online at http://www.networksolutions.com.

Per your request, the auth code for the Domain Name:knolle.org, can only be sent to guardian@XLINK.NET. Please let us know if you have access on the said email address.

If you need assistance in doing this please feel free to call 1-888-642-9675 from the U.S. for assistance. Outside of the U.S., dial +1 703-742-0914 Representatives are on duty 24 hours a day, seven days a week to assist you. Otherwise, you can send a detailed e-mail to customerservice@networksolutions.com.

Sincerely,
Jhona001
Web Site Support

Subject: Re: Auth-Code

Dear NSI-Support,

as we have currently no access zu guardian@XLINK.NET and we´d like to get some assistance. We already wrote 2 emails to xlink with no reply. We don´t know how to proceed now.

sincerly,
Knolle

Dear Mr. Knolle,

At the current time, your domain name is attached to a wholesale account handled by one of our partners, Strato Medien AG. Any request for modifications, password reset and/or renewals will need to be completed through Strato Medien AG.

Thank you for choosing Network Solutions.

Sincerely,
Athea001
Network Solutions Customer Support

Subject: Re: Auth-Code

Dear NSI-Support,

Sorry, but Strato Media AG is no longer our contact, would you please verify that the whois-entry is NSI.

When we have given Strato Media AG notice to the transfer our partner is now NSI. The Whois-Entry is NSI, not Strato Media AG!

kindly,
Knolle

Dear Mr. Knolle,

The domain name was registered with us through your wholesaler, Strato Media AG. Please verify if you would like to transfer from a wholesale account to a retail account.

Thank you for choosing Network Solutions.

Sincerely,
Athea001
Network Solutions Customer Support