Mail-Nr.

Subject: Re: Auth-Code

Dear NSI Support,

Strato _was_ our wholesaler, the contract ended on the 19th March 2004, since this day you are our contact. What does a retail account include?

I only want to transfer the domain to schlund technologies / Germany.

sincerly,
Knolle

Dear Mr. Knolle,

We have received your request to transfer domain name registrations. Unfortunately, we are unable to process this request because your approval was not received in the required time frame.

In an effort to protect you against unauthorized or fraudulent changes to your account, we send an e-mail to the Primary Contact of the domain via guardian@XLINK.NET to obtain proper authorization for a request to transfer a domain name registration to another registrar.

The Primary Contact has 96 hours to approve the transfer through a URL located in the authorization e-mail from support@networksolutions.com. If the approval is not received within the allotted time frame, the transfer is automatically denied.

If you still wish to transfer this domain name registration to another Registrar, please contact that Registrar and re-submit the request.

Sincerely,
Joshua003
Network Solutions Customer Support

Subject: Re: Auth-Code

Dear NSI Support,

that is my dilemma, with the cancel of Strato we have no longer access neither to knolle.org nor to the email given in XWhois (guardian@xlink.net), NSI is the registrar, the only one who can resolve this problem.

Can you send the approval to another email-adress instead? Or do you have an other solution what can be done now. I have no access to guardian@xlink.net, and they don´t answer to my mails. If not this approval will also expire like the previous one and i will have to contact you again.

sincerly,
Knolle

Betreff: Re: Auth-Code

Dear Mr. Knolle,

We apologize for the inconvenience. Regarding your inquiry, our system can only send all transactions or requests to the primary email address.

If you require further assistance, please call us 24 hours a day, at toll free + 1-866-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703-456-4640, or, please send an e-mail to customerservice@networksolutions.com.

Please know that your inquiry is important to us, and we value your business.

Sincerely,
Ferdinand003
Network Solutions® Customer Support

Dear Mr. .Knolle,

The status of your account shows that it is under our Holdings and needs to be escalated further.

Account #: xxx-Classification: Wholesale
Domains/services attached; status;and, expiry:
KNOLLE.ORG ACTIVE July 19, 2004
Wholesaler: NSI Retail Holding, Inc.

Please reference the Service Request # 1-167698768 whenever corresponding to us via email, fax, or phone, call for expediency and proper tracking of your concern.

Once a request for transfer has been processed by Network Solutions, it may take 5-7 days for the process to be completed.

Please be sure that you initiate this transfer request with the company that you are transferring to. To protect your

domain name registration from an unauthorized transfer, Network Solutions, will not release domains to another company without authorization from the Primary Contact for that domain name.

Note: We regret that transfer applications cannot be processed under the following conditions:

a) Domain is on a "Lock" or "Hold" status due to a Trademark dispute, bankruptcy proceedings or dispute over the identity of the domain.

b) Domain is registered less than 60 days with the current registrar. (ICANN regulations require that a domain name must be registered with the current registrar for 60 days before it can be transferred to another Registrar.)

c) The current Primary Contact rejects the notification.

d) The domain name was not in a paid status with Network Solutions.

Please know that many of these procedures have been put in place to protect you against an unauthorized transfer.

If you have questions please contact Customer Service at customerservice@networksolutions.com or by phone at 1-888-642-9675 within the U.S. and Canada or 1-703-742-0914 outside the U.S.

Thank you for choosing Network Solutions.

Sincerely,
Reynaldo002
Network Solutions Customer Support

Subject: Service Request ID; Re: Auth-Code

Dear NSI Support,

as i understand it so far, by canceling the domain at Strato Media AG the domain is now locked for 60 days because it is not longer than 60 days at NSI. Is this correct?

But wasn´t NSI for the past years my registrar though my wholesaler was Strato?

So, when these 60 days are over, what will happen then? Do i have to reaply my auth-Code with the same procedere or will my new registrar Schlund Technologies be able to get the domain without Auth-Code. Please help.

thanks,
Knolle

Dear Mr. Knolle,

Your domain name registration remains registered with us at this time, but it is currently being administered by Strato under Strato's master account with us. You will need to call Strato (from inside Germany) at 0800-155 44 44 (toll free) or send an e-mail to cno-team@strato.de to resolve any issues you have.

Thank you for choosing Network Solutions.

Sincerely,

Joshua003
Network Solutions Customer Support

Subject: Re: Service Request ID; Auth-Code

Dear NSI Support,

sorry again, but the administration by Strato has ended on 19th March 2004, please verify that you are not only my registrar but also competent for administration.

sincerly,
Knolle

Dear Mr. Knolle,

As indicated in the previous email, though your domain name is registered with Network Solutions it is under the wholesale account of Strato. In order to transfer it to a retail Network Solutions account, please follow the instructions below.

1. Please go to: http://networksolutions.com and click "Transfer Domains" on the right side of the page.

2. Enter the domain name that you wish to transfer in the box provided. Then click "Get Started". If you wish to transfer more than one domain name within Network Solutions, you will need to do so one at a time.

3. Our system will automatically check the status of the domain name that you enter, and determine if it is available for transfer. If the domain name is not, your Transfer Results page will provide you with additional information to help you through your options. You may need to click on the link beside the domain name to

retrieve additional information.. If the domain name is available, you will be guided through the Transfer Within Network Solutions process as outlined below.

4. You will be asked whether you are the current Account Holder for the domain name.

a. If you are not and are attempting to gain the domain name registration, you will need to select the option, "I do not have the authority to approve the transfer." Once you have selected this option you will need to enter the image as seen on your screen in order to proceed.

b. If you are the Account Holder, you will be asked whether you wish to transfer to another account you own or whether you want to transfer to another person. Transferring to another account you own will require you to login.

5. If you are attempting to gain the domain name registration you will be taken to the "View Your Order" page. Please select the renewal term from the drop down box provided. If no extension to the expiration date in desired, please click the "Remove" button located to the right of the domain name and price. Click "Proceed to Purchase" when complete.

You are now ready to Check Out. There are four steps to the check out process:

1. Login/Create Account: If you are placing this domain name in an existing account, enter your User ID and password in the dialogue boxes provided and click "Login".

2. Account Information: If you want to create a new account, select whether the account will be for business or individual use and click the blue "Create Account" button. Input the Account Holder information. Be sure to complete all fields. Click "Continue" once completed. This step will be omitted if you are logging in to an existing account.

3. Payment Information: Enter your credit card information. Click "Continue" once complete. Your credit card will only be charged when the transfer is successful. Be sure to read the Service Agreement and check the appropriate box indicating that you have done so. Click "Submit Order" when complete.

4. Thank You for Your Order: You will now be presented with the "Order Complete" page. Please print this page for your records.

We will be requesting authorization for the transfer from the current Account Holder or Primary Contact for the domain name. The Primary Contact will have 14 days to authorize the transfer. Once we receive authorization, we will complete the transfer within 48 hours and notify you by e-mail that it has been completed. You will receive an e-mail confirming your order in approximately 24 hours. Your order is not complete until you receive e-mail confirmation.

Thank you for choosing Network Solutions.

Sincerely,
Joshua003
Network Solutions Customer Support

Subject: Re: Service Request ID; Auth-Code

Dear NSI Support,

as indicated in my previous mail the wholesale account with Strato has ended on 19th March 2004. Currently NSI is not only the registrar but also competent for administration, it would be very kind if you verify this.

I don´t want to transfer it to a retail account to NSI but to transfer it to the german registrar Schlund Technologies, therefore i need a proper auth-code. Can i transfer the domain although it is not longer than 60 days at NSI (because the cancel-date at Strato was 19th march 2004) ?

sincerly,
Knolle

Dear Mr. Knolle,

Please know that KNOLLE.ORG has been registered since October 2002. Even though its contract ended last March, its registration starts dates back in 2002 with Network Solutions which makes it over the 60 day rule. This rule will not affect your transfer.

Thank you for choosing Network Solutions.

Sincerely,
Joshua003
Network Solutions Customer Support

Subject: Re: Service Request ID; Auth-Code

Dear NSI Support,

as it is not the 60 Days rule, why can´t you transfer the domain to Schlund Technologies? Is it a must to create a reseller account to get my domain back?

NSI is relevant for Registrar AND administration!

sincerly,
Knolle

Dear Mr. Knolle,

Re: (KNOLLE.ORG)

We have received your request to transfer domain name registration KNOLLE.ORG. Unfortunately, we are unable to process this request because your approval was not received in the required time frame.The approval request was sent to guardian@XLINK.NET.

In an effort to protect you against unauthorized or fraudulent changes to your account, we send an e-mail to the Primary Contact of the domain to obtain proper authorization for a request to transfer a domain name registration to another registrar.

The Primary Contact has 96 hours to approve the transfer through a URL located in the authorization e-mail from support@networksolutions.com. If the approval is not received within the alloted time frame, the transfer is automatically denied.

If you still wish to transfer this domain name registration to another Registrar, please contact that Registrar and re-submit the request.

Sincerely,
Artemus001
Network Solutions Customer Support

Subject: Re: Service Request ID; Auth-Code

Dear NSI Support,

As you call yourself a registrar, you should know what to do in these cases!

Regarding domain "knolle.org"

1) NSI is registrar AND relevant for administration, NSI _IS_ my primary contact, please verify this before you will answer

2) the contract with Strato has _ENDED_ on 19th march 2004

3) I want to transfer the domain to the german registrar Schlund Technologies

4) therefore i need a proper auth-code

5) I do not have access to guardian@xlink.net, they don´t answer to my mails

6) for a domain transfer I do not need to get a retail account at NSI

sincerly,
Knolle

Subject: Re: Service Request # ID; Auth-Code

Dear Mr. Knolle,

Since you mentioned that you do not have access to the listed email address, it is imperative that it be updated otherwise, you will not be able to authorize the transfer.

At the current time, your domain name is attached to a wholesale account handled by one of our partners. Any request for modifications, password reset and/or renewals will need to be completed through them.

Thank you for choosing Network Solutions.

Sincerely,
Monica008
Network Solutions Customer Support

Subject: RE: Service Request ID; Auth-Code

Dear NSI Support,

how can I update the email address when NSI is relevant for administration? xlink does not answer to my emails!

thanks,

Regarding domain "knolle.org"

1) NSI is registrar AND relevant for administration, NSI a my primary contact, please verify this before you will answer

2) the contract with Strato has _ended_ on 19th march 2004

3) I want to transfer the domain to the german provider Schlund Technologies

4) therefore i need a proper auth-code

5) I do not have access to guardian@xlink.net, they don´t answer to my mails

6) for a domain transfer I do not need to get a retail account at NSI

sincerly,
Knolle

Subject: Re: Service Request ID; Auth-Code ID

Dear Mr. Knolle,

You will need to send us a fax authorization letter for e-mail update to receive the link for the auth code. For your convenience, our online password recovery will generate a form for you to print and send to us. Please use instructions below.

1. Visit http://www.networksolutions.com

2. Click "Forgot Login" on the top right part of the page.

3. Enter your User ID xxx.

4. Select the third option - "E-mail is not correct. I would like to update my e-mail address via fax process." Click Continue."

5. Enter the correct e-mail address and a phone number where we could best contact you. Click "Continue."

6. You should now see the system-generated fax form for e-mail update. Please print this and send by facsimile to 571-434-4623.

Your request will be processed within 24 hours. We will contact you when the update is completed.

If you have any questions, please contact Customer Service at customerservice@networksolutions.com or at 1-888-642-9675 within the U.S. and Canada or 1-703-742-0914 outside the U.S.

Thank you for choosing Network Solutions.

Sincerely,
David018
Network Solutions Customer Support

Dear Mr. Knolle,

Thank you for submitting your request to Network Solutions.

The fax containing your email reset request has been completed, and your email address has been reset.

To reset your password,please visit  https://www.networksolutions.com/en_US/manage-it/forget-login.jhtml and follow the instructions provided.

If you would like to contact us, please e-mail us at customerservice@networksolutions.com and include your Service Request number xxx.

Dear Network Solutions(R) Customer,

We have changed your Network Solutions e-mail address for User ID: xxx

(Knolle) as requested.

Your new e-mail address is: new_emailaddress.de

If you believe someone made this change without your consent, please contact Customer Service at customerservice@networksolutions.com.

To order additional services or to update your account, please visit http://www.networksolutions.com/aoff .

Thank you for choosing Network Solutions. We are committed to delivering high quality services that will help you take full advantage of the Web.

Sincerely,
Network Solutions Customer Support

Subject: RE: Service Request ID; Auth-Code

Dear NSI Support,

i have successfully changed my email-adress. Now i would like to request an Auth-Code for the Domain

knolle.org

sincerly,
Knolle

Betreff: Re: Service Request ID; Auth-Code ID

Dear Mr. Knolle,

We apologize for the inconvenience.

Upon further research, it appears that your domain name registration remains registered with us at this time, but it is currently being administered by Strato under Strato's master account with us. You will need to call Strato (from inside Germany) at 0800-155 44 44 (toll free) or send an e-mail to cno-team@strato.de to resolve any issues you have.

We appreciate your patience and look forward to providing you with continued quality service in the future.

Sincerely,
Monica008
Network Solutions Customer Support

Dear NSI Support,

this is not true, read the following lines before you answer:

Regarding domain "knolle.org"

1) NSI is registrar AND relevant for administration, NSI a my primary contact, please verify this before you will answer

2) the contract with Strato has _ended_ on 19th march 2004

3) I want to transfer the domain to the german provider Schlund Technologies

4) therefore i need a proper auth-code

5) I do not have access to guardian@xlink.net, they don´t answer to my mails

6) for a domain transfer I do not need to get a retail account at NSI

sincerly,
Knolle

Dear Mr. Knolle,

Thank you for contacting Network Solutions.

We understand that your contract ended with STRATO on 19th March 2004.

Internet-registrar Network Solutions and web-hosting provider Strato have agreed to a settlement of their recent dispute concerning certain domain name registrations registered with Network Solutions by Strato.

If you have any further questions about managing or transferring your domain name(s), you may contact Strato (from inside Germany) at 0800-155 44 44 (toll free) or send an e-mail to cno-team@strato.de to resolve any issues you have.

Further, for documentation purposes, we will send the auth code for your domain name in a separate e-mail. You should receive this e-mail right after this you receive this message.

We appreciate your message and look forward to providing you with continued quality service in the future.

Best regards,
Nicomedes001
Network Solutions Customer Support